If You Are a Comcast Customer, You May Not Get Premier League Extra Time

14 August 2013

Certain Comcast customers maybe in for a rude awakening on Saturday morning come 10 a.m.

If you are like me, you have been checking your channel guide on your cable box waiting for the Premier League Extra Time overflow channels to appear. Having spent the last few days checking to see if they had appeared, and seeing they had not, I decided to do some investigating of my own.

After asking the official Comcast twitter account which channels I needed to look at to see said channels, I was led to Comcast Matt (@ComcastMattV). From there, I had what could only be described as an exchange that I'm still scratching my head at. After taking a look at my account, I was informed that the only way I would be able to see the games not on my normal cable package would be online though NBC Live Extra. There would be no Premier League Extra Time for me. For the company that owns NBC Universal, the group that won the Premier League rights, to tell one of their customers that they will not be getting the full experience on their own cable platform is not something they should be saying. Comcast has been unable to provide me an answer to the question if this is happening only in selected markets or if this is happening to everyone.

For all the good that NBC Universal has done in promoting their upcoming Premier League coverage across their networks, this is one giant black eye. I have seen from people who have AT&T U-Verse and DirecTV, and they already see these channels. Basically Comcast, as owners of NBC Universal, is saying that their own customers are not valuable. If Comcast is unable to get Premier League Extra Time up by Saturday morning to everyone (I have spoken with someone in Chicago and they do not have the channels up either), this could wipe out all the good will NBC Universal's good will they have built up in their promotion of the For some, not being able to get the entire experience that was promoted on Premier League Countdown last Thursday could quickly wipe out all the good will NBC Universal, and Comcast have built up in their promotion of the league.

Sure, it can be argued that one shouldn't complain because we'll still be able to watch online live for free. However, I would counter that argument by saying that NBC Universal has not made any public mention that games will be archived online post match for those, like me, who want to watch everything. Considering I haven't seen anything on NBC Sports Live Extra, NBC's online video platform, archived, this leads me to believe these game will not be archived either. While Fox Soccer 2 Go cost a pretty penny, at least we had one week to watch games.

While I won't go as far as to say Comcast lied to their customer base in their press releases, they've grossly misinformed them. Everything Comcast has released in public has made it appear that their customers will have the entire Premier League experience this season; it does not seem it will be the case. Even if they decide after the season starts they will go ahead and provider the Extra Time service in addition to Live Extra, it could be too late to retain some customers. From where I'm sitting, if the phone lines were strong enough in my apartment complex, I'd be running right back to Uverse. If I didn't have to pay a ridiculous deposit to have a dish, I would even consider that.

What I would recommend you do if you're a Comcast customer is go to Saturday morning at 10:00 a.m., and scroll through your channel guide. If you are unable to see the Extra Time live games, get in touch with Comcast on FacebookTwitter (@comcastcares), and by calling 1-800-COMCAST. If you are able to see the games on offer this weekend that aren't on NBCSN, let me know in the comments below. I'll compile a list of those Comcast markets that will and will not get the whole experience.

2 comments:

Anonymous August 14, 2013 at 9:47 PM  

Hello, I came across your blog while also searching for answers regarding Comcast and the Premier League Extra Time package. I have read over and over again that this package would be a nationwide rollout on Comcast. So I would expect everyone to get it. I am hoping it will be there by 10am on Sat.

Johnathan Starling August 14, 2013 at 9:50 PM  

Hello,

I thought the same thing when all the news was being released as well. However, this afternoon someone at Comcast informed me differently. Now, they may wrong information, but I had to go with what I had, and another Comcast customer in a different market told me they were having the same issue.

Hopefully, by Friday night, I'm going 'well thankfully that was a false alarm'. With Comcast, though, you just never know until it happens.

About This Blog

Johnathan Starling, the self proclaimed 'most brutally honest man on the net, dishes out his own unique brand of opinions, and analysis on the Premier League, Bundesliga, and all things US Soccer.

Get In Touch

If you have any questions regarding content on the blog, wanting to write on the blog, or to potentially advertise on the blog, email thethirdhalf@thethirdhalf.net

Donate to The Third Half

  © Blogger template Leaving by Ourblogtemplates.com 2008

Back to TOP